The World Food Programme (WFP) is recruiting an IT Operations Assistant for its office in Monrovia, Liberia, offering an opportunity for IT support professionals to work within a major humanitarian organization.
The position focuses on providing technical assistance, maintaining systems and equipment, managing information, and helping staff use technology effectively.
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This role may suit candidates with a secondary school education and practical experience in IT support, particularly those who have handled technical problems, supported users, and worked with established service standards. A post-secondary certificate in a related field is desirable but not listed as mandatory.
For professionals interested in international humanitarian work, the position also provides exposure to a multicultural working environment and the wider technology needs of a global organization. Applicants should review the stated requirements carefully before preparing their application.
About the Organization
The World Food Programme (WFP) is a humanitarian organization focused on saving lives during emergencies and using food assistance to support recovery, stability, and prosperity. Its work addresses challenges linked to conflict, disasters, and climate change.
WFP places emphasis on diversity, inclusion, collaboration, integrity, commitment, and humanity. The organization is also a 2020 Nobel Peace Prize Laureate.
Position Overview
The IT Operations Assistant works within the Country Office in Monrovia and reports to an appropriate IT manager or senior IT colleague, such as the Chief, Head of Unit, Information Technology Officer, or IT Operations Associate.
The main purpose of the position is to provide dependable technical support while helping maintain IT systems, equipment, telecommunications, and information resources. The role combines day-to-day troubleshooting with system maintenance, user support, records management, and routine technology deployments.
The position can also involve coordinating tasks for colleagues and supporting staff training. In emergency situations, the successful candidate may be required to follow established procedures to help maintain the technology support needed for humanitarian operations.
Key Responsibilities
The role covers a broad range of IT operations. The successful candidate will help monitor systems, perform diagnostics, and carry out routine maintenance to keep technology functioning properly.
Another important part of the work involves maintaining IT equipment. This includes standard repairs, configuration, storage, and following the organization’s security and access requirements.
The assistant will also work with information and records. This can include keeping web content, directories, statistical databases, and other information resources accurate and organized.
User support is another central responsibility. The position requires responding to technology and system-related questions from WFP staff and helping resolve technical problems. Where appropriate, the assistant may also provide standard training to users with guidance from more senior colleagues.
The role includes routine deployment of server hardware and software, testing systems, identifying problems, and maintaining telecommunications equipment. The successful candidate may also help prepare training materials and web content for IT services.
There is also an element of service improvement. The assistant is expected to identify possible improvements to existing methods and processes and follow established emergency response procedures when required.
Eligibility & Qualifications
Education
Applicants must have completed secondary school education.
A post-secondary certificate in a related functional area is desirable, although the vacancy does not list it as a mandatory requirement.
Experience
WFP indicates that suitable candidates should have experience dealing with more complex technical issues. Experience working with heads of units to define requirements for a functional area is also desirable.
Candidates should also have experience applying client service standards when resolving service problems or deciding when an issue needs to be escalated.
Language
For a General Service (Field) position, candidates are expected to have fluency in both spoken and written communication in the UN language used at the duty station, as well as the duty station’s language if it is different.
The vacancy does not specify additional technical certifications as mandatory.
Skills Needed
Strong practical IT support skills are important for this position. Candidates should be comfortable troubleshooting technical problems and working within established procedures.
User service is also significant. The role involves answering staff questions, resolving or escalating service issues, and helping users work effectively with standard technology.
Organization and attention to detail matter because the position includes maintaining equipment, updating information, preparing records, and supporting system and data maintenance.
The ability to coordinate work is useful as the role may involve allocating tasks to colleagues and ensuring that work meets agreed standards and deadlines.
Candidates should also be able to communicate technical information clearly, particularly when supporting users or contributing to training materials.
Salary & Benefits
The employer has not publicly disclosed the salary for this position.
WFP states that it offers an attractive compensation package, with the applicable details provided in the Terms and Conditions of the vacancy.
The organization also highlights professional development opportunities, including training, accreditation, coaching, mentorship, and internal mobility. WFP describes its working environment as inclusive, diverse, and multicultural.
How to Apply
Applications must be submitted exclusively through WFP’s online recruiting system. The organization does not consider applications or CVs sent by email, LinkedIn, or other channels.
Applicants should make sure their Workday profile is complete and accurate, including employment history, academic qualifications, language skills, and UN grade information where applicable.
At the application stage, WFP requires a CV and Cover Letter. Other documents, such as certificates, passports, or recommendation letters, may be requested later.
The stated deadline is 1 September 2026 at 23:59 GMT (Monrovia time). Only shortlisted candidates will be contacted for the next stage.
Applicants should also be aware that WFP does not charge application, processing, training, interview, testing, or recruitment fees.
Tips Before Applying
Before submitting an application, take time to compare your experience with the requirements listed in the vacancy.
- Read the eligibility requirements carefully.
- Make sure your CV clearly shows relevant IT support experience.
- Highlight experience resolving technical issues and supporting users.
- Include your education and language skills accurately.
- Complete all relevant sections of your Workday profile.
- Prepare a focused Cover Letter that connects your experience with the position.
- Check that your application is submitted through WFP’s official online recruitment system.
- Do not pay anyone claiming to offer recruitment or application services for this vacancy.
Conclusion
The WFP IT Operations Assistant position in Monrovia is suited to candidates with practical IT support experience who want to contribute to technology services within a humanitarian organization. The role covers technical troubleshooting, equipment and system maintenance, user support, information management, telecommunications, and routine technology deployments.
Candidates who meet the education, experience, and language requirements should review the official vacancy carefully and submit their CV and Cover Letter through WFP’s online recruitment system before the stated deadline.