SHIPPING POLICIES

What is the shipping cost?

All Montreal Fitness equipment is shipped from our warehouse in Montreal. If the items are in pre-order, they will be shipped within 3 to 7 business days from the day we receive the inventory at our warehouse. Thanks to our partnerships with multiple express couriers, we can offer affordable shipping rates despite the heavy weight of some items. Simply select the shipping option during checkout.

*Please note that the shipping cost may vary from the cost reflected in your order confirmation for some regions, you will always be notified before the shipping if this is the case. 

How long does shipping take?

Shipping typically takes 5-10 business days from the day your order has been shipped, not purchased. Our website indicates dates in which an out of stock item will be shipped in the future. An email containing shipment details will follow your order confirmation email.

How will I be updated?

You will be notified via email if we are experiencing delays on orders and shipments.

EXCHANGE & RETURNS

What is your return policy?


For merchandise that is unopened, unused, in the same condition and packaging that you received it, you have fifteen (15) days from the date of delivery to request a return or exchange. Please contact us immediately if the item is defective, damaged or if you receive the wrong item. We will need satisfactory evidence of the issue (photos and/or videos). We do not accept return or exchange for equipment that’s been damaged due to mishandling. Items sent back to us without first requesting a return will not be accepted.

To initiate a return, please contact us at support@montrealfitness.ca, our support team can help you benefit from our shipping rates and provide you a prepaid return label, at your expense.

Kindly note that all shipping, handling costs and restocking fee will be automatically deducted from the refund issued. If the returned items are damaged or lost before or during the return process, the costs of repair and/or replacement will be deducted from the refund.

How soon will I get my refund on a returned order?

Once we have accepted to refund your order and have received the returned item, you’ll be automatically refunded on your original payment method. Please remember it can take up to 10 days for your bank or credit card company to process and post the refund too.




Can I cancel my order after I have placed it?

Your order can be cancelled immediately if it has not yet been shipped.

If your order has already been shipped you will have to wait to receive the order and then request a return if you do not want to keep the items.

If you have selected the “Pick Up” option you will be able to cancel your order before having obtained the items.

How can I exchange my order?

Please contact our customer service team to initiate an exchange. All exchanges must be approved before a replacement product is shipped. Instructions for how to proceed will be sent by our customer service team.

What do I do with a faulty item?

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and correct it.

ORDER TRACKING

How can I track my order?

Shortly after you place your order you will receive an email confirmation. When your order has been prepared for shipping you will then receive an email containing details of shipment with a tracking number. You can refer back to this tracking number to follow the status of your order up until delivery.

ORDER PICKUP

To pick-up in Montreal:

You can pick-up your order free of charge at our warehouse at 405 Dickson, garage door 3, Montreal, Quebec, H1N2H6

Our warehouse team will be happy to give you your equipment every Tuesday from 10 am to 2 pm and Thursday from 2 pm to 6 pm. Please note that due to the popularity of our products, some of them are only available for pre-order at different times. You can refer to the date range mentioned on the individual product page to know when the product will be back in stock. To thank you for your trust, there is always a discount on pre-ordered equipment. After your order, you will receive an email when inventory is available again at our warehouse.

No date range mentioned means that the product is in stock, you can refer to the pick up schedule above and come pick up your order at our warehouse.

To pick-up in Ottawa:


If you have selected the “Local Pickup Ottawa” option at checkout, you can pick-up your order free of charge in Ottawa on the last Saturday of every month.

How does that work? It’s very simple, we load our delivery truck with your orders and go to Quebec City and Ottawa once a month. You receive a call and/or email from us when your order is ready for pickup, you will have all the information about the location and time­. All we need is your order number, the pickup process is safe and fast.

To pick-up in Quebec City


How does that work? It’s very simple, we load our delivery truck with your orders and go to Quebec City and Ottawa once a month. You receive a call and/or email from us when your order is ready for pickup, you will have all the information about the location and time­. All we need is your order number, the pickup process is safe and fast.

How will I be updated about the pick-up location?

All details concerning date and time of pick up will be communicated beforehand.

For Ottawa and Quebec City, we will contact you by phone and email to confirm the pickup date and exact address.

For more info on shipping, please see our Shipping policy



PROMOTIONS

How can I use my promo code?

Promo or discount codes are either automatically or manually applied at checkout depending on the details of the current promotion. Information will be provided at the time.

PRODUCT & STOCK

How can I be sure of the quality of the products?

We work with our own manufacturers overseas to create genuine quality products. If you are not satisfied with the item once you receive it you can return it to us for a full refund. We also offer a 1 year warranty to ensure the quality of our products and to give you assurance that if your product is damaged it will be replaced with a new one.

When will the item I want be back in stock?

When adding items to your cart, you will notice the dates of shipping. This date indicates that the item is not currently in stock, but will be expected as of the mentioned date. If an item is indicated as “Sold Out” that means there is no official expected date of restock.

COVID-19 Delays

Every day, we try to be as proactive as possible to inform you of potential production or delivery delays. It is very important for us to remain transparent with our customers. We do everything in our power to deliver on time and also to respect the date range mentioned for items in pre-order, but we can’t promise that the items will get to our warehouse on time because some logistics situations are beyond our control. Thank you for your understanding and trust.

PAYMENT

What methods of payment do you accept?

We accept American Express, Visa, Mastercard, Apple Pay, Google Pay, PayPal, Shop Pay, and Sezzle.